Comments on Newly Wed, Newly Bred!: Update on IHOP

Here's what IHOP sent me: Dear Ms. Tighe, Thank ...

2009-11-12T08:36:28.008-06:00

Here's what IHOP sent me:

Dear Ms. Tighe,

Thank you for contacting IHOP and sharing your concerns. We have read Megan’s blog and understand her concerns. We agree the policy of requiring a guest to ask for the Kids Eat Free offer prior to ordering it is not acceptable. We have notified the franchise owner of our collective concerns with this policy and we expect the franchise owner to contact Megan directly regarding this situation.

Our guest services department is committed to following up with every guest inquiry we receive – we read and take every concern seriously. As a franchisor, we forward every concern related to our franchised restaurants to the owner(s) of those restaurants. We believe these owners are best equipped in these situations to respond to their guests’ needs.

We truly thank you for your feedback. We hope we can resolve this situation and that you will consider dining with us again soon.

Sincerely,

Mark Finnegan

Mark Finnegan- Executive Director, Operations Services

IHOP Restaurant Support Center | 450 N. Brand Blvd, #300 | Glendale, CA 91203

RSC 818-637-3646 | mobile 818-468-3879 | fax 818-637-4720

Hi Megan, We have read your blog and understand y...

2009-11-11T17:17:16.194-06:00

Hi Megan,

We have read your blog and understand your concerns. We agree that the policy this restaurant had regarding Kids Eat Free is not acceptable. We have contacted the franchise owner of that restaurant and shared our concerns with him. He has assured us he will be in touch with you to resolve this situation.

Our guests’ feedback is important to us. We receive many guest inquiries, and our commitment is to follow up with each and every concern. Often this means forwarding the concern on to the local franchise owner so that he or she may directly address it. Nearly all IHOPs are owned and operated by franchisees, most of which are individual small business owners, and we believe our franchisees are in the best position to resolve many of the issues that take place in their restaurants. This is why you and Jessica both received emails that were so similar. We expect that the franchise owner will also be in touch with Jessica.

We sincerely appreciate your feedback and allowing us the opportunity to address this concern.

Sincerely,
IHOP Guest Services

IHOP is being so ridiculous! Sock it to 'em!!!

2009-11-05T19:43:53.695-06:00

IHOP is being so ridiculous! Sock it to 'em!!!

Here's what I sent them: I am a loyal follower of...

2009-11-05T13:43:35.110-06:00

Here's what I sent them:

I am a loyal follower of Megan Rayer's blog (as are hundreds of other families):
http://www.newlywednewlybred.com/2009/11/update-on-ihop.html
After reading the absurd circumstances surrounding her family and friends' recent visit to your establishment, and your extreme lack of service in response to the situation, I writing to inform you that my family of six (2 Adults, 4 Kids) will no longer be patrons of IHOP. We have had issues of our own in the past with local IHOPs, but I see it is not just us that have had these problems. If you care enough to understand why, please visit her blog for a little enlightenment!

teach IHOP not to mess with the mommy bloggers!!!

2009-11-05T13:39:41.464-06:00

teach IHOP not to mess with the mommy bloggers!!!

I never had and never will eat at an IHOP. I have ...

2009-11-04T20:23:49.116-06:00

I never had and never will eat at an IHOP. I have heard NOTHING but complaints about their service. NEVER!

Oh my goodness! I am so happy you shared your expe...

2009-11-04T20:19:28.567-06:00

Oh my goodness! I am so happy you shared your experience, but I am sorry to read you had to deal with such ridiculousness!! Thanks for the heads up on their lame policy, we have one just around the corner and always say we're going to head over there for dinner with the kids. Hope you get some sort of legit resolution, or at least a personal apology!

You would think that is this economy, a crappy res...

2009-11-04T19:56:10.049-06:00

You would think that is this economy, a crappy restaurant like IHOP wouldn't be so quick to throw away customers. Go to Village Inn next time!

Not that I eat there much now, but this totally ma...

2009-11-04T18:53:58.586-06:00

Not that I eat there much now, but this totally makes me think less of their business & their lousy CS department.

WTG girl! I'm always pumped when customers fight b...

2009-11-04T18:13:47.356-06:00

WTG girl! I'm always pumped when customers fight back!

They lost my business.

2009-11-04T16:36:27.155-06:00

They lost my business.

Oh, and for those of you who eat at ANY pancake pl...

2009-11-04T16:22:11.606-06:00

Oh, and for those of you who eat at ANY pancake places, always ask for a fresh pot of "hot" syrup. The ones that sit on the table? Well, let's just say you're best off avoiding them.

way to tell them off! :) It is fun to have a blo...

2009-11-04T16:05:20.164-06:00

way to tell them off! :) It is fun to have a blog and be able to share this experience huh?

This def changes my view of Ihop. I will be skippi...

2009-11-04T15:22:26.533-06:00

This def changes my view of Ihop. I will be skipping there and going to Dennys.

I can't believe thier customer service!

I'll be interested to hear if the local Ihops or c...

2009-11-04T14:48:42.872-06:00

I'll be interested to hear if the local Ihops or corporate actually contacts you personally about this issue. I don't blame you for being ticked off about this.

If you're touring the area for a good ihop, avoid ...

2009-11-04T14:39:47.428-06:00

If you're touring the area for a good ihop, avoid the lavista one, but check out the bellevue location! Also, Perkins is always yummy!

stupid IHOP I hate automated responses! They may a...

2009-11-04T14:36:59.271-06:00

stupid IHOP I hate automated responses! They may as well have a robot sitting there UGH!

Hmm...maybe we can start a tour of Omaha pancake h...

2009-11-04T13:57:06.977-06:00

Hmm...maybe we can start a tour of Omaha pancake houses to see which is the best as far as food, timing, customer service, etc.